Refund Policy

This policy covers cancellations and refunds for Swara subscriptions (Starter, Pro, and Studio / Agency plans), billed via Razorpay (India) or Lemon Squeezy (all other regions).

1. Cancelling your subscription

You can cancel your subscription at any time from account settings. Cancellation stops future billing; it does not automatically refund the current billing period. You retain access to paid features through the end of the period you've already paid for.

2. Refund eligibility

If you believe you were charged in error, or the Service was materially unavailable to you, contact us within 7 days of the charge and we will review the request. Refunds are considered on a case-by-case basis and are not automatic.

3. What isn't covered

We generally don't issue refunds for partial-month usage after cancellation, for dissatisfaction with the creative direction of generated content that was already reviewed and approved, or for failure to cancel before a renewal date.

4. How refunds are processed

Approved refunds are issued to the original payment method through Razorpay or Lemon Squeezy, depending on how you were billed. Processing times depend on your bank or card issuer and are outside our control.

5. Requesting a refund

Email hello@swara.tech with your account email and the reason for the request, and we'll respond within a few business days.